FoxFollows

Refund Policy

Last updated: January 2026

100% Money Back Guarantee

We stand behind our services. If we don't deliver, you get a full refund.

1. Our Commitment

At FoxFollows, customer satisfaction is our top priority. We are committed to delivering high-quality services and will work with you to resolve any issues that may arise.

2. Full Refund Eligibility

You are eligible for a full refund if:

  • Your order was not delivered within the promised timeframe
  • We are unable to process your order due to technical issues
  • You cancel your order before delivery has started (within 1 hour of purchase)
  • The delivered quantity is significantly less than ordered (after waiting for full delivery)

3. Partial Refund Cases

Partial refunds may be issued when:

  • Only a portion of your order was delivered
  • You request cancellation after partial delivery has occurred

4. Refill Guarantee (Instead of Refund)

For drops in followers or likes within 30 days of delivery, we offer free refills instead of refunds. This ensures you maintain your desired count without additional cost.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Your account was set to private, preventing delivery
  • You provided incorrect username or URL information
  • Your account was deleted, suspended, or banned by the platform
  • You changed your username after placing the order
  • The order has been fully delivered as promised
  • More than 30 days have passed since order completion

6. How to Request a Refund

To request a refund, please:

  1. Contact our support team at support@foxfollows.com
  2. Provide your order ID and email address used for purchase
  3. Explain the reason for your refund request
  4. Allow up to 48 hours for our team to review your request

7. Refund Processing Time

Once approved, refunds are processed within 5-10 business days. The time for the refund to appear in your account depends on your payment provider and may take an additional 3-5 business days.

8. Chargebacks

We encourage customers to contact us before filing a chargeback with their bank. Filing a chargeback without first attempting to resolve the issue with us may result in being banned from future purchases.

9. Contact Us

Have questions about our refund policy? Contact our support team: